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Frequently Asked Questions




Products and Services

Does NCD sell individual dental insurance?

NCD offers association based dental plans in most states. Find available plans in your area by using our Shop Plans tool on the home page!

What type of dental insurance plans does NCD offer?

Does NCD offer vision insurance?

Current Members

What kind of plan do I have and what are my benefits?

Sign into your Member Portal to find out what plan you have and the services it covers. Through the Member Portal, you can verify benefits, download ID cards, review product information, update your payment method, and more!

How do I check to see if I have met my deductible and/or what is remaining on my annual maximum?

How can I find a network dentist in my area?

The Provider Locator button only lets me search for dental providers. How can I find network vision providers?

Does NCD require claim forms? Where should claims be sent?

What is my Member ID number?

How can I get a replacement ID card?

Who do I contact about my benefits?

Who do I contact about my claims?

How do I register for my Member Portal account?

I forgot my username/password.

How do I add a spouse or dependents to my plan?

I tried calling the phone number on my ID card, but the number doesn’t work. Who can I contact for assistance?

I noticed a charge on my bank statement from NCD and it used to be NationalCare. What’s going on?

If I am unable to make my monthly payment due to being affected by COVID-19, how can I receive assistance?

How can I cancel my policy?

What is NSBA?